Kelevra public page
Privacy Notice
Short version
Kelevra collects only the personal information it needs to run the company, answer messages, operate Axiom, and meet legal duties.
We do not sell personal information.
We may process messages with automated and AI-assisted routing and support tools so we can route, answer, audit, and protect the channel. We do not use customer messages to train public foundation models.
We do not pretend that legal duties disappear when someone asks us to delete data. Some records must be kept for a lawful reason.
Who we are
Kelevra Solutions (Pty) Ltd is a South African private company.
CIPC registration: 2025/946235/07
Registered address: 6 Triton Way, Atlantic Beach Estate, Melkbosstrand, Western Cape, 7441
Kelevra designs, builds, and operates Axiom. Axiom is programmable insurance infrastructure.
This Privacy Notice covers Kelevra's own company website, WhatsApp Business profile, Meta app, email, and company operations.
Tenant data inside Axiom belongs to the tenant. Kelevra is the engine provider. The tenant remains responsible for the insurance relationship with its members, clients, providers, brokers, and other parties.
This notice is intended to support Kelevra's duties under South African privacy law, including POPIA.
Information Officer: Jens von Bülow
Privacy contact: hello@kelevra.com
Information we may collect
We may collect:
- your name;
- your email address;
- your phone number;
- your company name and role;
- messages you send to us;
- WhatsApp message metadata, delivery status, read status, replies, and attachments you send us;
- website and security logs;
- billing and contracting information;
- support and incident records;
- information needed to meet legal, tax, accounting, security, and audit duties.
We may also receive information from Meta, WhatsApp, email providers, hosting providers, and security tools when you use those channels to contact us.
Why we use it
We use personal information to:
- answer you;
- run our WhatsApp, email, and website channels;
- manage business relationships;
- prepare and manage contracts;
- operate, secure, and improve Kelevra's systems;
- investigate abuse, fraud, security issues, and service problems;
- keep records we are legally required to keep;
- meet duties under privacy, company, tax, accounting, and electronic communications laws.
The lawful reason depends on the situation. In plain English, we use information when:
- you asked us to contact you or answer you;
- we need it to prepare or perform a contract;
- the law requires us to keep or use it;
- we need it to secure our systems, prevent abuse, or keep audit records;
- you gave consent for a specific use.
WhatsApp and Meta
If you message Kelevra on WhatsApp, Meta processes parts of that interaction as the WhatsApp platform provider. Meta may also process platform data for its own purposes under its own terms and privacy notices.
Kelevra may receive your WhatsApp profile name, phone number, message content, message metadata, delivery and read events, replies, attachments, and interaction status.
We use this information to receive and answer your message, route it with Kelevra's automated and AI-assisted support tools, keep an audit trail, and protect the channel from abuse. This may include processing message content with AI service providers so Kelevra can help answer or route the message.
We do not publish your WhatsApp messages.
We do not add you to marketing lists just because you messaged us.
Who we share information with
We share information only where there is a real reason. This may include:
- service providers that host, secure, route, or monitor our systems;
- Meta and WhatsApp when you use WhatsApp;
- email, identity, logging, observability, and infrastructure providers;
- professional advisers;
- regulators, courts, law enforcement, or public bodies where the law requires it;
- a buyer or successor if Kelevra is involved in a lawful company transaction.
We use service providers under terms that should limit their use of personal information to the agreed service.
Where information is processed
Kelevra is based in South Africa.
Some providers may process information outside South Africa. This can include Meta, WhatsApp, hosting providers, email providers, security providers, and AI service providers. When that happens, Kelevra must use lawful transfer and protection measures.
Cookies and analytics
The first public version of kelevra.com should not use advertising cookies.
If Kelevra adds analytics, tracking, or advertising cookies, this notice must say what is used and why before those tools go live.
How long we keep information
We keep information only for as long as we have a valid reason.
Some examples:
- support messages are kept while the matter is active and for a reasonable audit period;
- security logs are kept for security and incident response;
- contract, accounting, tax, and legal records may be kept for the period required by law;
- WhatsApp and Meta records are kept only as needed for the channel, audit trail, security, and legal duties.
Your rights
Depending on the law that applies, you may ask us to:
- confirm whether we hold your personal information;
- give you access to it;
- correct it;
- delete it where deletion is lawful;
- object to certain uses;
- restrict certain uses;
- explain where we got it;
- explain who we shared it with.
Use https://kelevra.com/data for data-rights requests.
Security
We protect information using access control, audit trails, secure storage, secret management, monitoring, and review.
No public page can promise perfect security. What we can do is publish the controls we use and keep improving them.
See https://kelevra.com/evidence.
Contact
For privacy requests: hello@kelevra.com
For security reports: security@kelevra.com
Company website: https://kelevra.com/
Complaints
If you think we handled your personal information badly, contact us first so we can investigate.
You may also contact the South African Information Regulator: https://inforegulator.org.za/